Best Online Ordering Systems for Restaurants in Poland (2026): An Honest Comparison

Short version: in Poland there are two ways to take online orders — through aggregators (Pyszne.pl, Glovo, Wolt, Bolt Food), which take a percentage of every order, and through a website of your own with a subscription system, where there's no commission at all. In this article we compare the leading subscription systems of 2026 — Gustano, UpMenu, Restaumatic, GoOrder, ChoiceQR, Papu.io — on price and features, and run the numbers on what pays off when. All pricing verified against public sources as of 13.07.2026.

Why does a restaurant need its own system if Pyszne.pl and Glovo already exist?

Aggregators take a 25–35% commission on every order — a figure quoted both by restaurateurs interviewed by money.pl and by industry guides from MAKRO/DISH and ChoiceQR (2026). At the food-service industry's typical 8–12% margin, that means an order through an aggregator often nets a restaurant zero or less. The second problem is data: the guest's phone number and order history stay with the platform, not with you, so there's nothing to build repeat sales (SMS, promotions, points) on.

A system of your own works differently: you pay a flat subscription, and it doesn't grow with turnover. Example: a sushi bar in Kraków with 500 orders a month and a 60 zł average order value generates 30,000 zł in online turnover. At a 25–35% commission, an aggregator takes 7,500–10,500 zł of that every month. A subscription system from the table below costs 49–840 zł plus ~1.5–2.5% for the payment processor — roughly 500–1,600 zł in total.

A fair caveat: aggregators do offer real value — an inflow of new customers and, in some cases, the platform's own couriers. That's why the strategy that works for most restaurants isn't "leave Pyszne.pl," but a hybrid: an aggregator for new guests, a channel of your own for regulars.

Comparison table of systems (verified 13.07.2026)

The table below uses only public data from vendor websites and their official publications. All prices are net. Where a vendor doesn't publish pricing, we say so directly — that's useful information for choosing, too.

System	Subscription (net)	Order commission	What matters
Gustano	from 250 zł/month (200 zł/month paid annually)	0%	A restaurant site in 4 languages (PL/UA/EN/RU), BLIK and cards straight to the restaurant's account, a loyalty program, SMS statuses (300 included), delivery zones, Syrve integration (+50 zł/month), no order limit
UpMenu	Basic 169 zł/month per location (up to 75 orders/month), Standard 289 zł (up to 210 orders)	0%	A Polish vendor since 2012, site + orders + loyalty + marketing; plans carry order limits, with a surcharge above the limit per the price list
Restaumatic	Not published; PRO / PRO+ / PRO+AI packages	0%	10+ years in the market, its own POS (RePOS), an AI assistant for phone orders; pricing is disclosed after contacting sales
GoOrder (GoPOS)	From ~49 zł/month (ChoiceQR data, 03.2026)	0%	Fast to launch, an online storefront built on the GoPOS ecosystem; takeout, delivery, and QR table orders
ChoiceQR	From ~169 zł to ~840 zł/month for the full package (ChoiceQR data, 2023–2026)	0%	QR menus and in-house dining orders, reservations, Wolt Drive and Glovo On-Demand integrations; a strong fit for a venue with a dining room
Papu.io	Pricing in the panel after registration + a one-off implementation fee per location	0%	POS and logistics for a restaurant's own courier fleet, an aggregator integrator in one screen; more of a delivery operating system than a "site with ordering"
Aggregators (Pyszne.pl, Glovo, Wolt, Bolt Food)	0 zł subscription	25–35%	An inflow of new customers, and, at some platforms, their own couriers; the customer base and the guest relationship stay with the aggregator

Important: on every subscription system, the payment processor (Stripe, Przelewy24, PayU, and so on) takes its own fee of roughly 1.5–2.5% per transaction. That's not a platform commission, but it belongs in the budget — it applies to everyone.

How to choose a system for your format

There's no universal "best" option — the choice depends on how your restaurant runs. Rough guidance by scenario:

A sushi bar or delivery restaurant with a Ukrainian- or Russian-speaking team and guests. A site in 4 languages isn't decoration — it's conversion: a guest orders in the language they think in. Gustano is the only system on this list where a PL/UA/EN/RU storefront comes standard, with one-click AI menu translation.

You already run Syrve (an iiko fork). Look at Gustano in Syrve mode: the menu is pulled from iikoOffice, orders from the website land automatically in Syrve POS just like aggregator orders, and stop lists sync in both directions. ChoiceQR also offers Syrve integration.

Your priority is in-house QR ordering and table reservations. That's ChoiceQR and GoOrder territory. Gustano is built for delivery and pickup — it has no at-table QR ordering, and it's more honest to say so directly.

Your own courier fleet and serious logistics. Papu.io is strong specifically at managing couriers: an order map, routes, and driver payouts. It's often deployed as a second layer alongside a storefront system.

A minimal budget to start. GoOrder from ~49 zł is the cheapest entry point, but check what's actually in the base plan and how much the modules you need will cost.

High order volume and no appetite for limits. Do the math carefully: at 600+ orders a month, plans with limits (UpMenu Standard's 210-order cap, for example) will require surcharges, and an unlimited plan at 250 zł can end up cheaper than a plan advertised "from 169 zł."

Hidden costs: what the real price is made of

The final bill almost never matches the number in the ad. Full cost = subscription + payment processor fee + SMS + additional locations + one-off implementation fees. What to check:

• Payment processor: ~1.5–2.5% of every online payment — applies to every system.
• SMS notifications: Gustano includes 300 SMS/month, with extras at 0.30 zł each; ask other vendors about their packages separately.
• Additional locations: at Gustano, +100 zł/month per site beyond the one included; Papu.io charges a one-off implementation fee for each location.
• Order limits: exceeding the limit on UpMenu's plans is billed per the price list.
• Setup fees: some vendors charge a one-off launch fee — ask directly.

Practical advice: calculate TCO (full monthly cost) using the numbers from your average month, not the minimum plan advertised on the landing page.

Aggregator vs. your own channel: a concrete example

Take a restaurant with 500 online orders a month at a 60 zł average order value — 30,000 zł/month in turnover.

Through an aggregator at a 25–35% commission, the restaurant hands over 7,500–10,500 zł a month, or 90,000–126,000 zł a year. Through its own system: a 169–840 zł subscription + a 450–750 zł payment processor fee (1.5–2.5% of 30,000 zł) — roughly 620–1,590 zł a month in total. The difference is 6,000–9,000 zł a month in favor of a channel of your own.

Two fair caveats to this arithmetic. If the aggregator's couriers handle delivery, part of the savings will go toward the restaurant's own logistics. And an aggregator genuinely does bring in new guests that your website won't find on its own. So the conclusion isn't "cancel your Pyszne.pl contract" — it's "move every repeat customer to a channel where you're not paying 30% for loyalty you've already won."

Gustano in brief — facts, no marketing

Gustano is a Polish SaaS platform for delivery restaurants — a branded online ordering website with zero commission, BLIK and card payments, a loyalty program, delivery zones, and Syrve POS integration. From 250 zł net/month.

What's inside the plan: a branded site on your own domain (or the nazwa.gustano.eu subdomain) in 4 languages; guest checkout with no registration; BLIK by default, plus Apple Pay / Google Pay, cards, Przelewy24, and cash; money lands straight in the restaurant's account through Stripe Connect — Gustano doesn't stack its own markup on the payment fee; order SMS statuses in 4 languages; a loyalty program with points-based cashback; delivery zones drawn as polygons on a map, each with its own price and minimum; two mobile apps — one for staff (taking orders) and one for the restaurant's couriers. Syrve mode adds on for +50 zł/month. The Premium plan (450 zł/month) with a white-label guest app will open once that app ships. Right now, the platform onboards its first customers manually, with the first two months free.

What Gustano doesn't have — also stated honestly: at-table QR ordering, aggregator integrations, fiscal receipt printing (receipts are issued on the restaurant's own till), and live GPS courier tracking on a map for the guest.

Bottom line: where to start

Three steps that take one evening. First, pull up your aggregator reports from the last three months and add up how much you paid in commission: for most restaurants, that number turns out to be an unpleasant surprise. Second, pick two systems from the table that fit your scenario and request a demo from both — a live run-through of your own menu tells you more than any landing page. Third, launch the hybrid: keep the aggregator for new guests, and start moving regulars to your own channel in the very first month.

Competitor pricing and features verified against public sources as of 13.07.2026 and subject to change — check current vendor terms before deciding.